Privacy Policy
Last updated: October 11, 2026
Vallore Club ("Vallore Club," "we," "us") operates this store and website, including all related information, content, features, tools, products and services (the "Services"). Vallore Club is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services or communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to your personal information.
Please read this policy carefully. By using the Services, you acknowledge that you have read it and understand how your information is handled.
Personal Information We Collect
"Personal information" means information that identifies or can reasonably be linked to you. It does not include anonymous or de-identified information. Depending on how you interact with the Services, we may collect:
- **Contact details:** name, billing and shipping address, phone number and email address.
- **Payment information:** payment details and transaction records. Card payments are processed by our payment providers, and we do not store your full card number.
- **Account information:** username, password and preferences, if you create an account.
- **Transaction information:** items you view, add to your cart, purchase, return, exchange or cancel.
- **Communications:** messages you send us, such as support requests.
- **Device information:** device, browser and network details, IP address and other identifiers.
- **Usage information:** how and when you interact with and navigate the Services.
Sources of Personal Information
- Directly from you, when you create an account, place an order or contact us
- Automatically, through your device and through cookies and similar technologies
- From our service providers, who process information on our behalf
- From our partners and other third parties
How We Use Your Personal Information and Our Legal Basis
- **Provide the Services** (process payments, fulfill and ship orders, handle returns and exchanges, manage accounts): to perform our contract with you.
- **Security and fraud prevention:** our legitimate interest in protecting our store and our customers.
- **Customer support and communication:** to perform our contract with you and for our legitimate interests.
- **Marketing and advertising** (promotional emails or texts, ads on other websites, advertising cookies): your consent, which you can withdraw at any time.
- **Legal reasons** (tax, accounting and valid legal requests): legal obligation.
Cookies and Tracking Technologies
We and our partners use cookies and similar technologies, including advertising pixels such as Meta's, to keep your cart working, measure site performance, understand how the Services are used, and show and measure ads. If you are in the UK or the European Economic Area, we only use non-essential cookies (personalization, marketing and analytics) after you accept them in our cookie banner. You can change or withdraw your choice at any time through your cookie preferences or your browser settings. Essential cookies cannot be switched off, and some features may stop working if you block them.
How We Disclose Personal Information
- With Shopify and vendors who perform services for us (payment processing, shipping and fulfillment, IT, analytics, customer support, cloud storage)
- With advertising and marketing partners, including social media platforms, to advertise to you
- When you direct or consent to a disclosure, such as shipping your order
- With our affiliates
- In connection with a business transaction such as a merger, to comply with legal obligations, to enforce our terms, and to protect our rights and the rights of others
We do not sell your personal information in exchange for money. However, sharing information with advertising partners for targeted advertising may be considered a "sale" or "sharing" under some U.S. state laws. See "Your Privacy Choices" below.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your use of the Services to provide and improve them. To learn more, see the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights at the Shopify Privacy Portal.
Third-Party Websites and Links
The Services may link to third-party websites. We are not responsible for their privacy or security practices, and links do not imply endorsement.
Children's Data
The Services are not intended for children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.
Security and Retention
No security measure is perfect, and we cannot guarantee absolute security. We keep order, payment and customer support records for up to 6 years to meet tax and accounting laws and to handle disputes and legal claims. We keep marketing data until you unsubscribe or withdraw your consent. Cookie data is kept for the period stated for each cookie. We keep any other information only as long as needed to provide the Services, maintain your account, comply with legal obligations, resolve disputes and enforce our policies.
Your Rights and Choices
Depending on where you live, you may have the right to:
- **Know / Access:** request the personal information we hold about you
- **Delete:** request that we delete your personal information
- **Correct:** request that we correct inaccurate information
- **Portability:** receive a copy of your information
- **Opt out** of the sale or sharing of your personal information and of targeted advertising
- **Unsubscribe** from promotional emails at any time using the link in our emails
We will not discriminate against you for exercising these rights.
Your Privacy Choices
To opt out of the sale or sharing of your information or targeted advertising, visit our "Your Privacy Choices" page or email support@valloreclub.com. We honor the Global Privacy Control signal sent by your browser.
How to Make a Request
Email support@valloreclub.com with your full name and the email used for your order. We may need to verify your identity before acting on a request. We respond within one month, or within 45 days where U.S. state law allows. You may use an authorized agent to submit a request for you, and we may ask for proof of authorization.
If You Live in the UK or European Economic Area
Where we rely on consent, you can withdraw it at any time. You may also have the right to object to or restrict processing, and to request access, correction, erasure or portability of your information. We respond to requests within one month. We and our service providers, including Shopify, may process your information outside the UK and the EEA, including in the United States and Brazil. Where required, we rely on safeguards such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or the European Commission's Standard Contractual Clauses. You have the right to complain to the UK Information Commissioner's Office (ico.org.uk) or to your local data protection authority.
Complaints
If you have a complaint about how we handle your personal information, contact us at the details below.
Changes to This Privacy Policy
We may update this policy from time to time. We will post the revised version here and update the "Last updated" date.
Contact
Vallore Club
support@valloreclub.com
For purposes of applicable data protection laws, Vallore Club is the data controller of your personal information.