Exchange, Return and Refund Policy – Vallore Club

At Vallore Club, we are committed to delivering high-quality products and an exceptional shopping experience. Our policies are designed to ensure fairness, transparency and customer satisfaction.

Request Period Customers have 30 calendar days from the date of receipt of their order to request an evaluation for an exchange or return, subject to the conditions outlined below.

Product Nature Our products are personal-use items. To preserve standards of hygiene, quality and product integrity, specific conditions apply to exchanges and returns.

Orders in Transit Once an order has been dispatched and a tracking number has been issued, the order is considered in transit. During this period, orders cannot be canceled, modified, exchanged or refunded. Any request related to the order must await successful delivery and will then be evaluated in accordance with this policy.

Exchanges Vallore Club offers exchanges exclusively in the following cases:

• Confirmed manufacturing defects
• Verified damage upon arrival

Exchanges are not offered due to:

• Personal preference
• Dissatisfaction with fit, style or aesthetics
• Comparison with other brands or products
• Subjective expectations regarding comfort or performance

To request an exchange, customers must provide:

• Photos and/or videos clearly showing the issue
• Photos of the original packaging
• Proof of purchase

All items are subject to quality assessment. Once a defect is confirmed, the exchange will be processed subject to product availability.

Returns and Refunds Refunds are processed only in the following circumstances:

• Manufacturing defects confirmed after evaluation
• Verified shipping errors on the part of Vallore Club (incorrect, incomplete or damaged item)

Refunds will not be issued when:

• The item shows signs of use, washing or alteration
• The product is in proper working condition
• The reason is related to personal taste, fit or expectations
• There is regret after use

To request a return, customers must submit:

• Photos and/or videos of the item
• Photos of the original packaging
• Proof of purchase

Without this documentation, the return cannot be authorized.

Once approved, refunds will be issued using the same payment method used for the original purchase. Shipping costs are non-refundable, except in cases of operational error by Vallore Club.

How to Request Requests must be submitted to support@valloreclub.com, including:

• Order number
• Full name
• Required visual documentation

Our team will respond within 3 to 5 business days with further instructions.

Important Considerations

• Used, washed or altered items cannot be resold.
• Customers are responsible for providing accurate shipping information.
• Damage resulting from improper use or care does not constitute a manufacturing defect.

Customer Support Our team is available to provide assistance and guidance regarding any questions about your order or our products.

Vallore Club — Quality and style, designed for you.