Refund Policy

At Vallore Club, we are committed to delivering high-quality products and a great shopping experience. This policy explains how exchanges, returns and refunds work.

You have 15 calendar days from the date of delivery to contact us about an exchange or return, subject to the conditions below.

Once an order has been dispatched and a tracking number issued, it cannot be canceled, modified or refunded until it has been delivered. After delivery, any request will be evaluated under this policy.

If your order has not arrived within [ 15 ] days of the estimated delivery date, or tracking shows it as lost, contact us and we will investigate with the carrier and offer a replacement or refund.

We offer exchanges for:

We do not offer exchanges for personal preference, style, size or aesthetics. If a replacement is not available, we will issue a full refund instead.

You are eligible for a refund when:

Refunds are not issued when the item shows signs of use, wear, water damage or alteration, works properly, or the request is based on taste or change of mind.

If we ask for the item to be sent back, we will give you the return address and instructions. Return shipping for approved defect or error cases is covered by Vallore Club. Do not send anything back before we approve your request.

Approved refunds go to the original payment method within 8 to 12 business days after we receive and inspect the item. Original shipping costs are non-refundable, except when the problem was our error.

Email support@valloreclub.com with the details above. We reply within 2 to 3 business days.